Last updated: August 20, 2026
Get help with Mindar accounts, product questions, privacy requests, and technical issues.
Support topics
Product help: Questions about notes, transcripts, knowledge bases, AI answers, workspace setup, or app behavior.
Account and privacy: Access requests, account deletion, data concerns, login issues, or security questions.
Response time: We aim to respond to support requests within two business days.
Email support
For user support, contact support@medrixai.com. Please include the email address on your account, app version, device model, and a short description of the issue.
For developer or organization verification questions, contact dev@medrixai.com.
For privacy or data protection requests, contact support@medrixai.com with "Privacy Request" in the subject line.
Registered office
Rm 903D, 9/F, CAMERON COML CTR, 458-468 HENNESSY RD, Causeway Bay, Hong Kong
Before contacting support
Try updating to the latest version of the app and restarting your device.
If the issue involves generated content, include the workspace or note title and the time the problem occurred. Do not send sensitive content unless it is necessary for support.
Security concerns
If you believe you found a security issue or your account may be compromised, email support@medrixai.com with "Security" in the subject line.